This Cancellation Policy sets out the terms that apply when a customer wishes to cancel or modify a private yacht experience booked with Sunchaser Yacht.
By confirming a booking or proceeding with payment, you agree to this Cancellation Policy together with our Terms & Conditions and Booking Policy.
1. Cancellation requests
All cancellation requests must be submitted in writing by email to:
A cancellation is considered valid from the date and time the written request is received by Sunchaser Yacht.
2. Customer cancellations
The following cancellation terms apply to confirmed bookings:
- Cancellations made at least 48 hours before the scheduled departure time are eligible for a full refund of the amount paid.
- Cancellations made less than 48 hours before the scheduled departure time are non-refundable.
- Failure to attend the scheduled departure without prior written notice is considered a no-show and is non-refundable.
- Late arrival resulting in a shortened cruise or missed departure does not entitle the customer to a refund.
The 48-hour period is calculated based on the scheduled local departure time in Corfu, Greece.
3. Tailored, custom or multi-day cruises
Different cancellation terms may apply to tailored cruises, custom routes, multi-day experiences, special arrangements or services involving advance planning or third-party bookings.
Where different terms apply, they will be communicated to the customer in writing before the booking is confirmed and payment is made.
4. Weather and sea conditions
The safety of our guests, crew and vessel is our highest priority.
Sunchaser Yacht reserves the right to postpone, modify or cancel a cruise when weather conditions, sea conditions, visibility, port authority instructions or other safety concerns make the planned experience unsafe or unsuitable.
Where possible, Sunchaser Yacht may offer:
- a safe alternative route,
- a different departure time,
- or a rescheduled date.
A change to the itinerary or route for safety reasons does not automatically entitle the customer to a refund, provided that a safe and reasonably equivalent yacht experience can still be offered.
If Sunchaser Yacht cancels the cruise and no suitable alternative or rescheduled date can be agreed, the customer will receive a full refund of the amount paid.
5. Technical or operational issues
If a cruise cannot take place due to a technical issue, vessel safety requirement, port restriction or another operational reason beyond the customer’s control, Sunchaser Yacht will make reasonable efforts to offer:
- a new departure date,
- a suitable alternative arrangement,
- or a full refund.
If no suitable alternative can be provided or accepted, the customer will receive a full refund of the amount paid.
6. Force majeure
Sunchaser Yacht shall not be held responsible for delays, route changes, postponements or cancellations caused by circumstances beyond its reasonable control, including but not limited to:
- severe weather or sea conditions,
- natural disasters,
- emergencies,
- government restrictions,
- port authority decisions,
- strikes,
- civil disturbances,
- or other events that prevent the safe or lawful operation of the cruise.
In such circumstances, Sunchaser Yacht will make reasonable efforts to offer an alternative route, departure time or date.
Where Sunchaser Yacht is unable to provide the booked service or a suitable alternative, a refund will be issued for the service that was not provided.
7. Refund method
Approved refunds will be issued using the same payment method originally used by the customer, unless otherwise agreed in writing.
Refund processing times may vary depending on the payment provider, card issuer or banking institution.
Any delays caused by payment providers or banks are outside the control of Sunchaser Yacht.
8. Booking changes
Customers wishing to change the date, departure time, route or other details of a booking should contact Sunchaser Yacht as soon as possible.
Changes are subject to availability and approval by Sunchaser Yacht.
Additional charges may apply where the requested change affects the route, duration, fuel requirements, third-party services or other booking arrangements.
A requested booking change is not considered confirmed until it has been accepted in writing by Sunchaser Yacht.
9. Contact details
For cancellations, booking changes or questions regarding this policy, please contact:
Sunchaser Yacht
Email: info@sunchaseryacht.gr
Phone: +30 695 50 91 110
Location: Corfu, Greece
Phone: +30 695 50 91 110
Location: Corfu, Greece